Free Shipping GTA

Minimum $500*
Most Locations

FREE Pickup

Sameday Pickup*
Most orders placed by 9am

Customer Service

Tel: 416-482-9998
Fax: 1-844-266-9833

Welcome to FelixWholesale.ca

How to Buy & Register

Some Basic Requirements

Business Customers Only:

FELIX is not Open to the Public. We only sell to businesses and ship to only business addresses. 

Our Service Area: We service customers in Canada in the following cities located in Ontario.

Mississauga, Brampton, Oakville, Kitchener, Waterloo, Guelph, Milton, Georgetown, Cambridge, Etobicoke, Toronto (limited area), North York, Vaughn, and Concord.

- Place of business must have accessible public parking available. Our trucks have tailgates to bring product to ground level.
- Business delivery is to first floor (ground floor). 
- If you are an office located in a high rise, you must receive the delivery at your building entrance/parking lot.  
- We may not deliver in certain areas of a city due to our distribution routes. You will  be informed after registering. 

Kindly contact us if you have any questions by email at info@felixwholesale.ca or by the contact form here or by phone 416 482 9998.


How to Register

Online Registration & Ordering - 3 Easy Steps

You can now place your orders online by registering here.

1. Fill out the online registration form here.

2. Confirm your email that you used to register. You will receive an email with a link to confirm your email address.

3. Once your account is approved, you will receive an approval email letting you know your account has been setup and you can now place your order online with your email and password to login. (we approve acounts generally within 1 hour if registration is done during business hours Monday-Friday 8am-5pm)

If you have any questions, please feel free to call us at 416 482 9998 or contact us online.

Manual Registration & Ordering - 4 Easy Steps

To begin shopping with us please follow the following steps:

1. Fill out our New Customer Form

2. Fax, Email, or Drop off in person the new customer form - We will send you a confirmation.

3. Submit your order using our Order Form in PDF or WORD

4. Submit orders by Fax, Email, or by Phone

 

We prefer email or fax for quickest response.

Customer Service Phone: 416 482 9998 Extension #1

Order Desk Toll Free Fax: 1-844-266-9833

Order Desk Email: shop@felixwholesale.ca


Business Hours: 

Monday - Friday: 8:00am - 5:00pm

Saturday & Sunday : Closed

 

Delivery Schedule (Order must be placed 2 business days prior)

Monday & Tuesday: Mississauga, Brampton, Oakville (place order by friday)

Wednesday: Kitchener, Waterloo, Guelph, Milton, Georgetown, and Cambridge (place order by monday)

Friday: Etobicoke, Toronto, North York, Vaughn, Concord (place order by wednesday)

 

Payment Options: Please Note PAYMENT MUST BE READY Before UNLOADING Delivery

For Delivery Orders: Pay by Cash, Visa, Mastercard at time of delivery or pay by Visa/MasterCard prior to delivery
For Pickup Orders: Pay by Cash, Debit, Visa, Mastercard 

We can also keep your Credit Card on File and charge your account per order. Download Form.

FREE Delivery Option*

There are no minimums for ordering but orders over $500 (before taxes) get free shipping.

Orders under $500, are subject to a shipping&handling charge of $25.00 

 

*Additional Charges

While we do our best to accomodate most deliveries, there may be extra charges due to the nature of delivery. This is assesed on a case by case basis but in most cases is pertaining ease of access to business and additional time needed to accomodate customer requests. We will inform you of these issues as they arise and provide you with a resonable quote or option if any.

 


 

Terms of Sale:

PAYMENT
1. All products are the property of Felix Wholesale Ltd. until paid in full.
2. All accounts are COD, (Cash, VISA, MasterCard) unless otherwise stated on your invoice.
2. Interest on overdue accounts is 2% per month. This is equal to 24% per year.
3. NSF Cheques are charged a fee of $45.00

RETURNS / EXCHANGE
1. Products may only be returned/exchanged at the sole discretion of Felix Wholesale Ltd.
2. On approval: products may be exchanged within 7 days, returns are subject to 20% restocking charge.
3. Goods exchanged/returned must be in salable condition, unmarked, not damaged, and not used.
4. Customer is responsible for return shipping.

WARRANTIES
1. There is no implicit or explicit warranties unless stated by Felix Wholesale Ltd.

OTHER:
1. Please inspect your order at the time of delivery to ensure all products and quantities are correct.
2. Any discrepancies must be stated on the invoice or receiving documents at the time of delivery.